Every healthcare organization comes to PACE with a different story. Some are looking for greater confidence in coding and compliance. Others are struggling with revenue-cycle performance, communication, denials, aging accounts receivable, or operational processes that simply aren’t working as they should.
What they have in common is the need for a partner who will listen, investigate, communicate, educate, and remain engaged.
—CLIENT EXPERIENCE
“In nearly 40 years in the healthcare industry as a medical provider, PACE Consulting has provided me with a level of confidence and expertise that no coding expert or biller I have worked with has ever matched.
Compliance, operational efficiency, and the protection of revenue are pillars of the organization. Seasoned providers understand how convoluted today’s healthcare environment has become—riddled with denials, clawbacks, pre-authorization challenges, complex payer requirements, and constantly changing regulations.
PACE Consulting approaches these challenges with authority, backed by a deep understanding of healthcare policies, regulations, coding, billing, and the ever-changing dynamics of the revenue cycle.
The healthcare sector is only becoming more challenging. Providers need to recognize when their coding and billing infrastructure is flawed, because those weaknesses can quickly lead to a very difficult road ahead. Having the right expertise behind your practice matters.”
Podiatry | Foot & Ankle Health | Henderson, Nevada
Represents: Confidence • Compliance • Revenue Protection • Industry Experience
—CLIENT EXPERIENCE
“As a physician working closely with Shelley Thompson on complex healthcare billing workflows, software integrations, and operational strategies, I can unequivocally say: You can get different, but you can’t get better than PACE Consulting.
Shelley’s mastery of medical billing, CPT and ICD-10 coding frameworks, CMS documentation compliance, and revenue cycle management is on point every time. I am both grateful and fortunate to know her and to have her as an outstanding collaborative partner.
Most importantly, my practice revenue cycle has improved while my workload has decreased.
That is what I call winning.”
Z and Z Podiatry | Nevada
Represents: Technical Expertise • Collaboration • Operational Improvement • Revenue Cycle
—CLIENT EXPERIENCE
“We have been working with Shelley and the staff at PACE Consulting for approximately six months. Before PACE, we worked with another billing and coding agency that left our office in shambles. The agency experienced extremely high turnover, and each time a new representative took over, our providers’ coding was affected and A/R follow-up stopped. Our experience ultimately ended when our office was audited by an insurance company as a result of billing and coding issues.
Upon a recommendation, we reached out to Shelley at PACE Consulting—and from our first meeting, the entire experience was different.
Shelley is extremely knowledgeable in all aspects of medical billing and coding. She arranged meetings directly with our providers to educate them on best practices for documentation and coding. Her team works alongside our current staff to correct claims and follow up on aged receivables.
Communication is key to a successful working relationship, and our communication with PACE has been great.
We are a small practice, and with larger billing agencies, we often felt that we were not a priority. With PACE, we are the priority.
The Center for Manual Medicine and Regenerative Orthopedics recommends PACE Consulting for medical billing and coding.”
The Center for Manual Medicine and Regenerative Orthopedics
Represents: Communication • Partnership • Provider Education • A/R Support
“Ms. Thompson has a very effective way of teaching online. She explains lessons clearly and makes sure that difficult topics are presented in a simple and understandable manner. She encourages students to ask questions and takes the time to clarify concepts whenever needed.
Her teaching style is engaging, organized, and easy to follow, even in a virtual learning environment. She creates a comfortable learning environment where students feel encouraged to participate and are not afraid to make mistakes.
She is not only focused on delivering the lesson but also on making sure that her students truly understand what they are learning. I highly recommend Ms. Shelley to anyone looking for a knowledgeable, patient, and dedicated online teacher.”
PACE Education Student
—THREE OF OUR CLIENTS, THREE VARYING PERSPECTIVES.
Expertise & Trust
Knowledge & Results
Communication & Support
—More Than a Vendor Relationship
PACE believes clients should understand what is happening within their revenue cycle. Providers should be able to ask questions. Staff should know whom to contact. Problems should be communicated rather than hidden. And when PACE identifies something that requires attention, our responsibility is to bring it forward.
You do not need to diagnose the problem before calling PACE. Tell us what you’re experiencing. We’ll start there.
Healthcare consulting, auditing, coding, revenue cycle management, and education services.
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